FAQ

1. How to make jewelry on demand?

1. Submit the order "Your personal jewelry".
2. You will receive a link to the question form in the email to which you will reply and submit the form, or send me a completed form back to info@seraphinea.com.
3. You pay for consultation either by credit card or by bank account. The consultation fee is set at a flat rate of 30euro. The final price of the jewelry is not included in this amount.
4. After receiving the payment and answering all the questions I will contact you with the design of the stones and start producing your personal jewelry.
5. When the jewel is finished, we will agree on the final price according to the stones used and you can pay for the jewelry either by cash on delivery, on the bank account or by credit card. The price of the consultation is the production of one jewel (bracelet / necklace / ring / earrings). Every other piece of jewelry will be charged with the full sales amount, without the amount of consultation.
6. Your personal jewelry will be sent to you by post courier, first class, recommended.


2. What to do if I find out that the size of the jewel is not the same?

1. in case you find out that it does not suit you (by size, stones, length, weight, etc.), it is possible to arrange a rework. This repair / rework will be additionally charged by the number of hours of work on the rework. For 1h work we charge 10e.
2. repairing / reworking each piece of jewelry will be personally discussed with the buyer in advance.
3. if the buyer requires a change of stones, he will be informed in advance of the change in the price of the final jewel. This change must be backed up by the exchange of stones in the final product.


3. How to claim jewelry?

1. wrap the jewel in any pouch
2. fill out the claim form, indicating what you need to fix / replace,
3. pack the jewelry with the form in the envelope and send it to the following address: Seraphinea, s.r.o., Litovelská 670/27, 02401 Kysucké Nové Mesto, Slovakia
4. I'll do my best to fix your jewelry in the shortest possible time, and contact you if necessary
5. I will send the jewel to the address you specify in the claim form after correction / editing.